Fee Sturture

Childcare Fee payment Policy

In order to ensure that high-quality services are provided, Tiny Hearts Daycare center relies on timely payment of fees.

Payment Methods:

• Upon accepting an offer of enrollment, new families are required to make their first payment for the current month via Interac e-Transfer
• Please send the payment to billing@tinyheartsdaycarecenter. This account is set up for auto deposits, so no security questions or answers are necessary.
• Subsequent monthly payments will be automatically debited on the 20th of each month. A completed and signed Pre-Authorized Payment Plan is required.

Payment Timeline:

Once your child is offered a space at Tiny Hearts Daycare Center and you accept it, you will need to provide a one-month deposit for your child’s age group, a 50$ registration fee, and the completed enrollment package within 48 hours.

• Tuition is non-refundable once paid
• Families are responsible for paying tuition for every day the child is enrolled, even if the child is absent (e.g., for family vacations or illness), on holidays, or if the center is closed due to weather.
• There will be no refunds, discounts, or credits for absences, partial attendance, or early withdrawals.

Additional Fees:

If a child is picked up after 6:00 p.m., a late fee of $1 per minute will be charged. Afterhours pick-up is restricted to emergencies only. Early drop-offs before 6:30 a.m. are not available.

Non-sufficient fund -NSF Fees:

There is a $45 charge for any cheques returned due to insufficient funds (NSF).

Outstanding fees policy:

Outstanding tuition, including any additional fees, insufficient funds charges, or late payment fees, must be paid within 5 business days via e-transfer to billing@tinyheartsdaycarecenter.ca. If payment is not received, the student will not be allowed to attend Tiny Hearts Daycare Center until the balance is settled. If payment is still not made by the end of the month, the student will be withdrawn from the program.

Receipts:

For income tax purposes, a receipt for fees paid will be issued at the end of February for the previous year

Withdrawal / Discharge policy

If you plan to withdraw your child from day care, please let us know by giving the supervisor a two-week notice. If we don’t receive this notice, we’ll need to charge you for the full two weeks. If you’re considering a temporary break, please note that we can’t guarantee your child’s spot unless regular payments continue. If you choose not to pay during the break,we’ll add your child’s name to the waitlist, and you’ll need to re-register when you’re ready to come back.

Any Fee changes will be announced with a four-week notice period by the center.

Discipline /Guidance and Dismissal Policy

At Tiny Hearts Daycare Center, we address behavior with a range of strategies designed to support positive development. We start by creating an environment that encourages good interactions among children. When needed, we allow children to experience natural consequences of their actions and apply logical consequences that are directly related to their behavior. Positive choices are reinforced, and we regularly remind children of the rules and potential outcomes. If a child needs to shift focus, we use redirection to engage them in other activities and provide renewal time for them to calm down and refocus.

Parents and guardians are expected to manage their child’s behavior when on-site and will be notified of any significant behavioral issues. For persistent problems, staff will collaborate with parents to develop an action plan, which may involve early pick-up or seeking professional support. Ongoing issues may lead to dismissal from the center. We are committed to working together with parents and specialists to meet the individual needs of each child.

Drop-Off and Pick-Up Procedures

Drop-Off Guidelines

Driving and Parking Instructions:

Drive cautiously and slowly in the parking lot.

Park only in designated spaces.

Do not leave your vehicle idling.

Buzzer Access:

A buzzer system is in place to enter the center.

Press the buzzer at the entrance, and someone will open the door for you

Parents/guardians may enter the center during center hours (6:30a.m. to 6:00 p.m., Monday through Friday); otherwise, the security alarm will sound.

Child Drop-Off Procedure

Assist your child at their cubby, if needed

• Room Drop-Off: Parents are required to bring their child directly to their assigned room at Tiny Hearts.
• Staff Check-In: Please make sure a staff member is present in the room and is aware that your child has arrived.
• Sign-In: Our staff will officially check your child in upon arrival.

Pick-Up Guidelines

• Pick-Up Time: Children can be picked up at any time before 6:00 p.m. by a parent, guardian, or an authorized individual.
• Authorization: If someone other than the usual caregiver is picking up your child, please inform the staff ahead of time with the person’s name and contact information.
• ID Verification: The authorized person must provide identification. If prior arrangements haven't been communicated, staff will verify by contacting you before releasing your child.
• Check-Out: Ensure staff are aware when your child is leaving for the day.

Late Pick-Up Policy

• Operating Hours: Tiny Hearts Daycare Center is open from 6:30 a.m. to 6:00 p.m., Monday through Friday.
• Plan Accordingly: Please allow enough time to pick up your child, touch base with the staff, and gather belongings before closing time.
• Notify Us: If you anticipate being late, please notify the center as soon as possible. It’s a good idea to have a backup pick-up plan in place in case of delays.
• Emergency Contacts: If we haven’t heard from you by 6:30 p.m., we will try to reach one of your emergency contacts. If we cannot reach anyone, we will contact the appropriate Child Protection Agency by 7:00pm.
• Addressing Repeated Lateness: If late pick-ups become frequent, the site supervisor will meet with you to discuss your needs and explore alternative care options. Continued lateness may result in the need to find a different childcare arrangement, and we may issue a notice of withdrawal if the issue remains unresolved.

Sibling Discount Policy

At Tiny Hearts Daycare Center, we deeply value family and are pleased to offer a sibling discount for families with multiple children in our care. This discount is designed to make our services more affordable for families with more than one child enrolled.

• Who Qualifies: The sibling discount is available to families who have two or more children enrolled at Tiny Hearts Daycare Center at the same time.
• Discount Details: Families will receive a 10% discount on tuition for the second child and each additional child enrolled.
• How to Apply: To receive the sibling discount, simply notify our administrative team when enrolling your children or when a new sibling joins our daycare.
• Ongoing Enrollment: The discount will remain in effect if all eligible siblings are continuously enrolled at Tiny Hearts Daycare Center.
• Changes in Enrollment: If there’s a change in your family’s enrollment (e.g., if a sibling leaves the daycare), the discount will be adjusted starting with the next billing cycle.

Child Care Fee Subsidy

Tiny Hearts Daycare Center previously enrolled in the Canada-Wide Early Learning and Child Care (CWELCC) System to offer fee subsidies to families. However, we have been informed by the Region of Ottawa that there is no funding available for the 2023-2024 calendar year. As a result, Tiny Hearts Daycare Center is currently not participating in the CWELCC System.

• Payment Requirements: Parents and guardians are required to pay the full tuition fees, which are due on the 20th of each month.
• Future Enrollment: If enrollment in the CWELCC System becomes available, Tiny Hearts Daycare Center will provide an enrollment offer to eligible families.

Personal Belonging and labeling

At Tiny Hearts Daycare Center, each child has a cubby for storing their outdoor clothing, shoes, and extra outfits. Please ensure your child has a full change of clothes in their cubby to handle any washroom or spill accidents.

To avoid confusion and prevent lost items, make sure all clothing and belongings are clearly labeled. We ask that you do not leave valuables in your child's cubby, as Tiny Hearts Daycare Center cannot be held responsible for lost or missing items. Items that are not labelled will be placed in the “Lost and Found”.

For children in diapers, a small storage space will be available in the room’s washroom for diapers, wipes, creams, and other necessities. Please make sure your child has enough supplied each day. Staff will do their best to inform you if more supplies are needed.

Child Care Fees and Schedules

Tuition

* A single, non-refundable fee of $50 per child is required. This fee helps cover administrative costs and confirms your child's enrollment

Base and Non-Base FEE

What’s Included in Base fee and Non- Base Fee?
Base Fee	Registration Fee Full time Program Fee Fee for Uniform 8$ /shirt-Applies to toddlers and preschoolers only
Non-Base Fee	Late fee 1$ per minute after 6:00p.m. Non-Sufficient Funds Fee ($45 per occurrence) Field trips Specialized Events (Photo Day)

Payment Calendar:

Yearly Payment Plan can be found on our website as well as parent info board at the entrance.

Payment Calendar 2024-2025

Email for the Interac: billing@tinyheartsdaycarecenter

Pre-Authorized Payment -PAP -on the 20th of Each month

Months	Number of days	Amount
		Infants 55$/day 50/day	Toddlers/Preschoolers
September 2024	21	1155$	1050$
October 2024	23	1265$	1150$
November 2024	21	1155$	1050$
December 2024	21	1155$	1050$
January 2025	23	1265$	1150$
February 2025	20	1100$	1000$
Mars 2025	21	1155$	1050$
April 2025	22	1210$	1100$
May 2025	23	1265$	1150$
June 2025	21	1155$	1050$
July 2025	23	1265$	1150$
August 2025	22	1210$	1100$
September 2025	21	1155$	1050$
October 2025	23	1265$	1150$
November 2025	20	1100$	1000$
December 2025	22	1210$	1100$

If you have any questions regarding the payment or experience any issues, please contact the site supervisor for assistance.